120 BOOTH ROAD NORTH BAY, ON P1B 8Z4 PHONE: (705) 497-3586 TOLL FREE: (888) 411-0400 FAX: (705) 497-3831 EMAIL: allshelter@aol.com

How does the pricing work?

The rates listed are for a one to three day rental. Weekend events are considered one rental period. If you desire to use rental items for a longer period of time, we have weekly and monthly rates. All charges are for time out, whether used or not. A $10.00 minimum order applies to all rentals.

How and when do I pay?

Payment is due before items are released to the customer. We accept Debit, Visa, Mastercard, e-transfer, EFT, and cheques or cash. Businesses may set up charge accounts upon credit approval.

When should I make my reservation?

For large events and tents, we suggest you call as soon as you have determined your guest list. We carry the largest inventory of tents in Northern Ontario, however we are unable to predict who will reserve what and when. For smaller events, usually a week or two will suffice. Early planning ensures product availability. We do ask for a non-refundable/non-transferable deposit of 25% to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. Cancellations, will forfeit your deposit and may be made up to two weeks prior to the event, afterwhich the entire invoice must be paid. We require a Visa or Mastercard number in order to process any order.

What about changes in my order?

If a portion of the equipment scheduled for delivery/pick up is cancelled less than two weeks prior to delivery/pick up date, the charges for this equipment shall be due & payable as per the agreement. Additions to an order are welcome but subject to availability. A $10.00 administration fee is charged for any changes made within 48 hrs of the rental.

When should I pick up and return my order?

Items may be picked up the day before the event and returned the following business day, by 11:00 a.m. (to avoid late charges).

Is there a delivery charge?

Most items can be transported by the customer however delivery is available. Please call our office at (705) 497-3586 for a quotation on delivery. Our drivers are instructed to stack rental items and should be ready for pick up the same way. Please have all rental equipment (except tents) folded, stacked, bagged and crated ready for pick up. We do not dismantle and clean up your party. Our labour rate is $75.00 per man-hour if we have to take down and fold tables and chairs and hunt for our equipment. If our driver cannot locate the items or get access to where they are, the delivery or pickup fee will apply and be charged a second time for the return trip. Please remove everything, which has not been rented from All Shelter, from under the tent after your party. We must charge an additional pick-up fee if we have to come back later.

When do you deliver/pick up?

Deliveries are usually made the day of the function (if it falls Monday-Friday) or one day earlier. Pickups are done on the next regular business day after your event. The delivery and pick up dates will be noted on your rental agreement at the time you place your order.

What time of day will my equipment be delivered?

Our hours of operation are 8 a.m. to 5 p.m. Monday–Friday (May thru September) and
9 a.m. to 4 p.m. Monday–Friday (October thru April). Each of our trucks have many stops during one day. Schedules are made one day ahead.

Do you have out of town delivery and pickup service?

Yes, charges for delivery/pickup are based on the size of the order, the kilometre distance from our shipping dock and the amount of handling required by our delivery personnel. We can also ship via a common carrier where appropriate. Please call our office for further details.

Can you deliver without my being there?

Yes, provided there is a secure area which is protected from the elements where the items may be left and you have already signed and faxed/emailed back a rental contract to our office. These arrangements must be made prior to the delivery or pick up. Please call our office with instructions as to where the equipment is to be left. If you are not home and we have no instructions, it will cause a delay and an extra cost to you for rescheduling a truck.

Will my rental equipment be set up and taken down?

Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pick up.

What is my responsibility for the equipment’s return?

Responsibility for equipment remains with the renter from the time of receipt to the time of return. Tables and chairs should be taken down and stacked in a single location for pick up. All china, glassware etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. All linen should be returned in the containers or linen bags provided. Any mildewed linen returned in plastic bags will be charged to the customer. Items not meeting these conditions are subject to additional fees. Customers are responsible for all breakage and lost equipment including containers . All items should be secured and protected from the elements, theft or damage. Shortage must be reported prior to the event or the invoice quantities will be considered received.

Do I have to wash the linen?

No, we take great pride in our in-house linen service and ask that you do not launder the linen. Please shake out the linen to remove any debris. Do not pack them in plastic bags, please use the bags provided. Soiled linen left in plastic bags will mildew. Any tablecloth damaged by wax or burns will be charged to the customer. Please keep candle flames enclosed.

Do I have to wash the dishware, glassware or flatware?

No, but rinsing and/or scraping them free of food is required. Cleaning charges will apply if the items are not returned in a reasonably sanitary condition. Glassware must be returned stem side up in their crates and stacked in their crates for shipping.

What about losses?

We charge for missing as well as damaged items at retail replacement value.

What if I would like to rent something not on the price list?

We are constantly adding new items to our rental inventory. If the item is not listed, please call and ask, we probably have it.

TENT RENTAL FAQ
(Frequently Asked Questions)

What size of tent do I need?

First, determine how many people you want to accommodate at any one time for your event. Then refer to our “Space Requirement Chart” for easy guidelines. Remember to consider adding additional space for buffet tables, bars, dance floors or whatever your situation may call for. After you’ve added all those numbers up you’ll have the total size you need. Then see which tent has close to (or slightly larger) the same square footage and that’s the one you want.

When do you install and remove a tent for my party?

If your party is on a Saturday for example, we usually install the tent on Thursday or Friday depending on when your function starts. Sometimes even earlier depending on the situation, weather factors and how many projects might be scheduled for that week and where they are located. Pickup is most often scheduled for Monday but we will ask you for the event start and end time to determine exactly when the best time for pick up would be. For most events, there is no cut and dried time for installation and strike because of many different factors but we always strive to be flexible and accommodate the needs of our customers balanced with what is possible for our tent crew to do in a day.

Is there any time of year that party tent rentals are not possible?

Rentals during the Civic Holiday and Labour Day weekends, as well as weekends prior to and following must be booked months in advance in order to allow for proper scheduling and product availability.

Do I need a floor in my tent?

In most cases you do not. Sometimes you might want a floor other than for dancing on and yes we can provide those. Flooring rents for $1.25 per square foot.

Do you provide decoration service for tents?

We have pole drapes, tent liners, and special lighting available to decorate you event. We also carry wedding arches, centerpieces, vases, tealight holders, paper lanterns, drapery, twig balls, roman columns & urns, candelabras and candle lamps. See the decor accessories section of our price list for complete details.

Do you have tents for Barbequing under?

No, we do not have tents that can be barbequed under or near. Once a tent has been used to BBQ near, it becomes virtually useless for anything else. If you use a barbeque under or near our tents and you smoke up or ruin the tent in this manner we will charge you for the replacement cost of the fabric.

What size of tent can I install myself?

We have 10'x10' white pop-up tents available for do-it-yourself set ups. These tents require very little manpower to setup or take down. They also have the option of adding walls and/or gutters (to connect more than one tent together) for an additional fee. Easy to follow instructions are sent with each tent.

Who is responsible for the security of tents from vandalism or other damage?

Fortunately we have had very few incidents over the years however, you are responsible for any damages caused by vandalism or unruly guests to any of the rental equipment. Often our customers arrange for overnight security service to assure nothing happens.

How do you anchor tents?

We use 34" steel stakes which driven into the ground. Our Peak Marquee tents are staked through the base of the leg and our Peak Pole tents have guy ropes which are staked into the ground. Generally there are two stakes per leg, however this may vary depending on the size of the tent, ground conditions, wind load and length of rental. When you book a tent, if your setup surface is anything other than grass, it is important that you let us know. We have special methods and devices used for various anchoring situations. Underground and overhead utility locates must be completed prior to tent erection.

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