120 BOOTH ROAD
NORTH BAY, ON P1B 8Z4
PHONE (705) 497-3586
TOLL FREE (888) 411-0400
FAX (705) 497-3831
PARTY RENTAL FAQ
(Frequently Asked Questions)
How does the pricing work?
The rates listed are for a one to three day rental. Weekend
events are considered one rental period. If you desire to use rental items
for a longer period of time, we have weekly and monthly rates. All charges
are for time out, whether used or not. A $10.00 minimum order applies
to all rentals.
How and when do I pay?
Payment is due before items are released to the customer.
We accept Debit, Visa, Mastercard, wire transfer, cheques or cash. Businesses may set
up charge accounts upon credit approval.
When should I make my reservation?
For large events and tents, we suggest you call as soon
as you have determined your guest list. We carry the largest inventory
of tents in Northern Ontario, however we are unable to predict who will
reserve what and when. For smaller events, usually a week or two will
suffice. Early planning ensures product availability. We do ask for a
non-refundable deposit of 25% to confirm a reservation. The reservation
fee is your assurance that the items requested will be available on the
day you request. Cancellations may be made up to two weeks prior to the
event, afterwhich the entire invoice must be paid. We require a Visa or
Mastercard number in order to process any order.
What about changes in my order?
If a portion of the equipment scheduled for delivery/pick
up is cancelled less than two weeks prior to delivery/pick up date, the
charges for this equipment shall be due & payable as per the agreement.
Additions to an order are welcome but subject to availability. A $10.00
administration fee is charged for any changes made within 48 hrs of the
When should I pick up and return my order?
Items may be picked up the day before the event and
returned the following business day, by 11:00 a.m. (to avoid late charges).
Is there a delivery
Most items can be transported by the customer however
delivery is available. Please call our office at (705) 497-3586 for a
quotation on delivery. Our drivers are instructed to stack rental items
and should be ready for pick up the same way. Please have all rental equipment
(except tents) folded, stacked, bagged and crated ready for pick up. We
do not dismantle and clean up your party. Our labour rate is $40.00 per
man-hour if we have to take down and fold tables and chairs and hunt for
our equipment. If our driver cannot locate the items or get access to
where they are, the delivery or pickup fee will apply and be charged a
second time for the return trip. Please remove everything, which has not
been rented from All Shelter, from under the tent after your party. We
must charge an additional pick-up fee if we have to come back later.
When do you deliver/pick up?
Deliveries are usually made the day of the function (if
it falls Monday-Friday) or one day earlier. Pickups are done on the next
regular business day after your event. The delivery and pick up dates
will be noted on your rental agreement at the time you place your order.
What time of day will my equipment be delivered?
Our hours of operation are 8 a.m. to 5 p.m. Monday–Friday
(May thru September) and
9 a.m. to 4 p.m. Monday–Friday (October thru April). Each of our
trucks have many stops during one day. Schedules are made one day ahead.
Do you have out of town delivery and pickup service?
Yes, charges for delivery/pickup are based on the size
of the order, the kilometre distance from our shipping dock and the amount
of handling required by our delivery personnel. We can also ship via a
common carrier where appropriate. Please call our office for further details.
Can you deliver without my being there?
Yes, provided there is a secure area which is protected
from the elements where the items may be left and you have already signed
and faxed/emailed back a rental contract to our office. These arrangements must
be made prior to the delivery or pick up. Please call our office with
instructions as to where the equipment is to be left. If you are not home
and we have no instructions, it will cause a delay and an extra cost to
you for rescheduling a truck.
Will my rental equipment be set up and taken
Set up and take down services are available at an additional
charge. These arrangements MUST be made in advance of delivery and pick
What is my responsibility for the equipment’s
Responsibility for equipment remains with the renter
from the time of receipt to the time of return. Tables and chairs should
be taken down and stacked in a single location for pick up. All china,
glassware etc. should be rinsed food-free and repacked in the same containers
in which they were received. Linens should be refuse-free and dry to prevent
staining and mildew. All linen should be returned in the containers or
linen bags provided. Any mildewed linen returned in plastic bags will
be charged to the customer. Items not meeting these conditions are subject
to additional fees. Customers are responsible for all breakage and lost
equipment including containers . All items should be secured and protected
from the elements, theft or damage. Shortage must be reported prior to
the event or the invoice quantities will be considered received.
Do I have to wash the linen?
No, we take great pride in our in-house linen service
and ask that you do not launder the linen. Please shake out the linen
to remove any debris. Do not pack them in plastic bags, please use the
bags provided. Soiled linen left in plastic bags will mildew. Any tablecloth
damaged by wax or burns will be charged to the customer. Please keep candle
Do I have to wash the dishware, glassware or flatware?
No, but rinsing and/or scraping them free
of food is required. Cleaning charges will apply if the
items are not returned in a reasonably sanitary condition.
Glassware must be returned stem side up in their crates and stacked in their
crates for shipping.
What about losses?
We charge for missing as well as damaged items at retail
What if I would like to rent something not on the price list?
We are constantly adding new items to our rental inventory.
If the item is not listed, please call and ask, we probably have it.
TENT RENTAL FAQ
(Frequently Asked Questions)
What size of tent do I need?
First, determine how many people you want to accommodate
at any one time for your event. Then refer to our “Space
Requirement Chart” for easy guidelines. Remember to consider adding
additional space for buffet tables, bars, dance floors or whatever your situation
may call for. After you’ve added all those numbers up you’ll
have the total size you need. Then see which tent has close to (or slightly
larger) the same square footage and
that’s the one you want.
When do you install and remove a tent for my
If your party is on a Saturday for example, we usually
install the tent on Thursday or Friday depending on when your function
starts. Sometimes even earlier depending on the situation, weather factors
and how many projects might be scheduled for that week and where they are
located. Pickup is most often scheduled for Monday but we will ask you
for the event start and end time to determine exactly when the best time
for pick up would be. For most events, there is no cut and dried time for
installation and strike because of many different factors but we always
strive to be flexible and accommodate the needs of our customers balanced
with what is possible for our tent crew to do in a day.
Is there any time of year that party tent rentals
are not possible?
Rentals during the Civic Holiday and Labour Day weekends,
as well as weekends prior to and following must be booked months in advance
in order to allow for proper scheduling and product availability.
Do I need a floor in my tent?
In most cases you do not. Sometimes you might want a floor
other than for dancing on and yes we can provide those. Flooring rents
for $1.00 per square foot.
Do you provide decoration service for tents?
We have pole drapes, tent liners, and special lighting
available to decorate you event. We also carry wedding arches, centerpieces,
vases, tealight holders, paper lanterns, drapery, twig balls, roman columns & urns,
candelabras and candle lamps. See the decor
accessories section of our price list for complete details.
Do you have tents for Barbequing under?
Yes, we have specific tents (MQ10 and MQ20 only) assigned
to BBQ parties. You MUST tell us in advance and we’ll make sure
that you are given one of these tents. Once a tent has been used to BBQ
near it becomes virtually useless for anything else. If you do not warn
us that you will be BBQ’ing near our tents and you smoke up or ruin
one of our tents in this manner we will charge you for the replacement
cost of the fabric.
What size of tent can I install myself?
We have 10'x10' and 10'x20' white pop-up tents available for do-it-yourself
set ups. These tents require very little manpower to setup or take
down. Easy to follow instructions are sent with each tent.
Who is responsible for the security of tents
from vandalism or other damage?
Fortunately we have had very few incidents over the years
however you are responsible for any damages caused by vandalism or unruly
guests to any of the rental equipment. Often our customers arrange for
overnight security service to assure nothing happens.
How do you anchor tents?
We use 30" steel stakes which driven into the ground.
Our Peak Marquee tents are staked through the base of the leg and our
Peak Pole tents have guy ropes which are staked into the ground. Generally
there are two stakes per leg, however this may vary depending on the size
of the tent, ground conditions, wind load and length of rental. When you
book a tent, if your setup surface is anything other than grass, it is
important that you let us know. We have special methods and devices used
for various anchoring situations. Underground and overhead utility locates must be completed prior to
What are your general rental terms and conditions?
The rates listed are based on a one to three day rental period.
· Items may be picked up
the day before the event and returned by 11:00 a.m. the following business
day (to avoid late charges).
· Responsibility for equipment
remains with the lessee from the time of delivery/pick up to the time of
return to us.
· All underground and aboveground
line locates must be completed prior to tent erection.
· Rented items must be secured
when not in use and protected from the elements.
· Any damaged or missing
items will be charged to the customer.
· Any shortage must be reported
prior to the event or the invoice quantities will be considered received.
· Minimum order of $10.00
applies to all rentals.
· Charges for delivery/pickup
are based on the size of the order, the distance from our center and
of handling required by our delivery personnel.
· Delivery is to ground level/main
· All rental equipment (except
tents) should be folded, stacked, bagged, crated etc., and ready for
pickup after your event.
· For sanitation purposes
dishes must be either scraped or rinsed free of food waste and dry before
they are returned.
here to see the terms and conditions you agree to when signing our
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